Economic Dimension

Corporate Governance Corporate Risk Management Supply Chain management Relationship Management and Customer Responsibility Tax Policy Cybersecurity and Information Management

Profit (loss) for the year

13,233

Million THB

Dividend payment per share

1.50

THB / share

Revenue

385,853 Million THB

EBITDA

41,680

Million THB

Customer satisfaction

4.16 Scores

Customer satisfaction towards the responses to their complaint and suggestion

Customer return rate

Corporate Governance

Good corporate governance has always been a cornerstone of business operations right from its inception. Bangchak has defined a written Corporate Governance policy since 2003 as guidelines for the operations of directors, executives and employees, including subsidiaries. The Board of Directors assigned a Corporate Governance Committee to review the policy on an annual basis. Bangchak also engaged an external auditor to assess the Board of Directors’ performance in compliance with a number of benchmarks such as the sustainability index of the organization (DJSI), the principles of good corporate governance for listed companies (CG Code) and the rotation of external auditors according to law.

Board of Director Code of Conduct Executive Performance Indicators

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Corporate Risk Management

It has been over 15 years that Bangchak has applied the risk management framework in the organization. The international standards COSO ERM and ISO 31000 are adopted and used to define the management guidelines in order to prevent and reduce risks that may cause the company from not achieving the set objectives. (Disclosure 102-11) This is to ensure our stakeholders that the company will be able to operate business in a rapidly changing environment today. By that, the management, employees of all levels and joint venture companies are involved and take an active role in the implementation of standard risk management systems. Risk management is particularly done following the strategic planning process, policy on the sustainable business development in hamony with environment, social and governance (ESG). The Corporate Risk Management Committee oversees the entire implementation of risk management to ensure the achievement of shared business targets.

Corporate Risk Management

Promoting a Culture of Organization Risk Management

ISO 22301

Supply Chain management

Bangchak has set up Bangchak’s Supplier Code of Conduct (SCOC) for Sustainable Business Development focusing on environmental, social and governance (ESG) practices for suppliers. Suppliers are encouraged to follow the SCOC by conducting SCOC self assessment which has 5 categories as the following:

Business ethics
Labor Practice and Human Rights
Safety and Occupational Health
Environment
Participation in community development

Supply Chain Management BCP Supplier Code of Conduct Payment Term Policy Sustainable Supply Chain Management

Relationship Management and Customer Responsibility

The Company orchestrates customer relations in both proactive and responsive manners via its consortium of service station business operators, Bangchak Green Net Company Limited (BGN), dealers, Inthanin coffee outlets, and service stations for Cooperatives. This aligns with the Company’s marketing strategy, which emphasizes the enhancement of service quality at service stations to cater to customer requirements and cultivate a positive experience under the “Your Greenovative Destination” concept.

End User

Dealer

COOP

Industrial Group

Relationship Management and Customer Responsibility Women-owned Businesses of Oil Station

Tax Policy

Bangchak Corporation Public Company Limited and its subsidiaries manage tax in accordance with the laws while providing highest value to our stakeholders by paying taxes in accordance with the laws and conduct direct and indirect tax planning to support domestic and international operations in a transparent and fair manner to all stakeholder groups.

Tax Policy Tax Jurisdiction

Cybersecurity and Information Management

According to surveys and expectations from customers, the fast service, the correct and sufficient information are required for making decision combined with the business expansion of the company. It results the company to focus on the implementation of digital systems and IT technology continuously. However, in order to be safe for the use of such technology, the company therefore places importance on the risk management plan policy and continuously monitors the operation of cybersecurity and data storage systems in accordance with ISO27001 and National Institute of Standards and Technology (NIST) standards.

Information Technology and Cyber Security Policy

Innovation Management

The Company has recognized the importance of innovation in the organization in order to not only increase the revenue and competitiveness of the Company but also creating positive impacts to stakeholders, society, and environment by improving new skills and quality of life in health and well-being of the people, reducing the use of natural resources and reducing pollution generated from business operations.

Sustainable Aviation Fuel (SAF) Ecosystem